Cookie & Privacy policy – 2020.01.01

Last update January 2020.

About us

COOL is a product of Cloudwise. The following Cloudwise conditions apply to our COOL agreements. We are Cloudwise B.V., a privately held Dutch company. Our worldwide headquarters is located at Polanerbaan 11, 3447 GN Woerden in The Netherlands.


What personal data do we collect?

Cloudwise collects personal data that may identify you, or that could be combined by us or our service providers and affiliates with other information to identify you. The personal data may include your name, organization/company/school, address, telephone number, email address, internet protocol (IP) address, cookie ID, username, computer host name, password, product/service preferences or contact preferences.
When using services provided by, or hosted by Cloudwise, additional information related to your access and usage of the products is also collected.


Why do we collect personal data?

Personal information is collected to provide products and services and to manage our business operations. For example, your information may be used to:

  • Register your account
  • Authenticate you when you log into your account
  • Process and fulfill requests for products or services
  • Communicate with you about products or services
  • Promote relevant products or services you may be interested in
  • Customize our website, products and services to your preferences
  • Improve our products and services
  • Optimize the performance of our products or services
  • Communicate with you about customer service issues
  • Protect the security and integrity of our website, products, and services


When do we collect personal data?

Your personal data may be collected in one of the following circumstances:

    • When you try or purchase our software or services
    • When you create an account on one of our websites
    • When you use one of our services
    • When you contact us for customer service
    • When you sign-up for our promotional materials and activities
    • When you speak with us at an event
    • When you visit one of our websites

Cloudwise uses a variety of automatic data collection tools, including cookies, web beacons, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type, language preference, access times, and the address of the website from which you arrived to our site.
These tools may also collect information such as (IP) address, clickstream behavior (what elements you click on our webpages), and pages visited within our website domains. When a visitor requests a page from any website within Cloudwise’s network, our web servers recognize the visitor’s domain name and IP address.

When you receive emails from Cloudwise, we use embedded links to track the effectiveness of our marketing initiatives, such as whether you have opened the email or clicked a link within it. Cloudwise also collects information from credible third-party sources that are commercially or and/or publicly available. This information may include your name, address, email address and demographic data which may be may be used along with the information Cloudwise collects when you visit Cloudwise’s network.

We also work closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may receive general aggregated anonymous information about you. We will combine the information you provide to us with information we collect about you.
Occasionally, Cloudwise may obtain additional personal information from a third-party provider, but only in circumstances when you have consented to the third-party to pass on your details to us and when we believe our products or services are relevant to you.


How long do we retain the data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or security requirements. Because these needs can vary for different data types in the context of different products, services or use-cases, actual retention periods can vary significantly.


Who do we share personal data with?

Cloudwise works with service providers, suppliers, sales and marketing organizations to better deliver our products and services, and to assist Cloudwise with marketing and communication initiatives. This applies to data collected by the use of this website. We do not share user data of our product COOL or COOL extension with third parties

In instances where the personal data of EU citizens is shared, we comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Providers and suppliers include, for example, local resellers and online payment processors. The information provided by you is kept confidential and never shared with third parties except when necessary to fulfill requests for products, services, further information or technical support.
Third parties are required to keep confidential the information received on behalf of Cloudwise and may not use it for any purpose other than to carry out the services they are performing for Cloudwise.

User generated data (e.g. product usage, product session data) is not shared with third parties and is strictly protected and only accessible to authorized Cloudwise team members.

Cloudwise uses “cookies”, which are text files placed on your computer, to understand how you browse our websites. Information like which site referred you, which pages you viewed, your geographic location, if you have visited the website before and which links and web-based assets you interacted with help us understand your needs and preferences so that we can provide more relevant information to you.

The information generated by these cookies about your use of the website (including your IP address) will be transmitted to and stored by Cloudwise, and in some cases our contracted providers, to provide and optimize our services and product features. This information may be stored on servers in the United States or in other countries depending on which service provider is involved. Cookies are also used in the management of our digital advertising and promotion efforts. Cloudwise uses Google Adwords, a service provided by Google, to facilitate interest-based advertising.

Cookies are generally valid for a limited time (often no more than 90 days) and may be provided by Cloudwise or one of our service providers (e.g., Google, Facebook, Twitter). Please note that Cloudwise does not control the cookies generated by third-party providers like Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of Cloudwise websites, products and/or services.

By using the Cloudwise websites, products and/or services, you consent to the processing of your personal data about you by Google in the manner and for the purposes set out above.

Some Cloudwise products and services integrate with Google’s Google Workspace for Education. In those instances. Read more about Google’s GDPR commitments here.


What are your rights and responsibilities?

By continuing to interact with the Cloudwise network and our communications, you consent that Cloudwise may process the aforementioned personal data collected while using our website, products and services. If you do not want Cloudwise to collect and process this information, you may choose to: (1) modify your communication preferences and unsubscribe from emails sent by Cloudwise; (2) not click links within emails or webpages created by Cloudwise; or (3) tell your browser to refuse all cookies.

As a condition of submitting a Cloudwise web-form, US residents consent to being contacted by Cloudwise or its representatives to provide them with information about products and/or services that we think will be of interest to them; non-US residents may consent to these communications by checking the opt-in field present on Cloudwise web-forms.

You have the ability to change your privacy and communication preferences by: (1) accessing account preferences from within Cloudwise websites; (2) clicking the Unsubscribe link at the bottom of Cloudwise email messages; or (3) mailing a written request to the Cloudwise mailing address.

In accordance with the General Data Protection Regulation (GDPR), you can go to our GDPR page to request access, rectification, blocking or deletion of your personal data in our information systems.

Users of Cloudwise software should also request access, rectification, blocking or deletion of personal data from their local system administrators to ensure that personal data maintained by the local administrator of Cloudwise products and/or services is treated in accordance with applicable regulations and requirements.



Material displayed on this website may only be downloaded for non-commercial use and on the condition you respect and keep intact all copyrights, trademarks and other proprietary notices. You may not copy, reproduce, republish, upload, post, transmit or distribute any of the contents of this Web site for either public or commercial use without prior written permission from Cloudwise.



The trademarks and logos displayed on this website are the property of Cloudwise, or of their respective owners. Nothing contained on the site may be construed as granting, by implication, estoppels, or otherwise any license or right to use any of the trademarks displayed on this site without the prior written permission of Cloudwise.



This website has been made in accordance with Dutch law. While Cloudwise takes reasonable measures to ensure the correct operation of this website and the accuracy of its content, Cloudwise cannot accept any responsibility or liability for the improper operation of the site (including any associated software) or reliance by any person(s) on the site’s content. Cloudwise disclaims any control over, relationship with or endorsement of sites to which this site is linked.